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customer care

 

     Returns / Exchanges

Standard Return/Exchange Policy

RETURNS

A happy customer is our primary goal and we want to make sure that you are happy with your new purchase!

If you are not satisfied with your purchase, please send the unused item in its original and unworn condition, all tickets attached and a copy of your invoice with reason for return within 14 days of receiving your item(s) for a refund. All returns must be accompanied by a Return Authorization Number and must be received in our office within the 14 day window. To obtain a RA number, you can contact us at our toll free number 1-800-285-0058 or request an RA Number via email by emailing our customer care department by clicking here. Our customer care department will respond to your request within 24 to 48 hours.

Please note, items marked final sale cannot be returned or exchanged. We do not reimburse return shipping fees. Since we offer free shipping to the Continental US, Items received after 14 days but within 30 days are subject to a 20% restocking fee and merchandise that is found to be worn or damaged may not be refunded. Returns will not be accepted after 30 days. We unfortunately cannot confirm delivery of your return, but we will send a confirmation email that your credit card has been refunded within 5 business days of receiving your returned merchandise. Upon receiving your returned garment we will send a confirmation email that your credit card has been refunded. The refund can only be issued to the card that was used to purchase, so if you receive a gift, you may exchange your item for one that is of equal or more value and we will charge you the difference. Please note: Swimwear must have sanitary lining still intact and the original packaging to be accepted.

Virtual gift certificates are non-refundable.

Holiday Return/Exchange Policy: All orders placed between November 21st through December 25th , will have to January 15th to return or exchange merchandise.

Please send all returns and exchanges to the following address:

analili
Attn: eCommerce Returns Department
13011 SW 132nd Street
Miami, FL 33186
UNITED STATES

EXCHANGES

Please see the above section for our return policy and return address. Please write a note on your invoice indicating which item(s) you are returning and what items, colors, and sizes you’d like for your exchange. Any difference in price will be charged or refunded onto your credit card. We unfortunately cannot hold items for exchanges, but if your item(s) are unavailable at the time of processing, we will do everything we can to get the item(s) for you. If your requested item(s) have completely sold out, we will notify you by email and will refund you instead. Please note that it takes 5 business days for us to process exchanges. . We unfortunately cannot confirm delivery of your return, but you will receive an email when your exchange is shipped.

Please send all returns and exchanges to the following address:


analili.com
Attn: eCommerce Returns Department
13011 SW 132nd Street
Miami, FL 33186
UNITED STATES

Returns to a Boutique that carries analili

Items purchased on analili.com may not be returned to any boutique that carries the analili line. Please refer above to our exchange policy and procedure above.

Purchases made at indenpendant stores or boutiques authorized to carry analili pieces, CANNOT be returned to analili or analili.com. Please return store purchased merchandise to the store where it was purchased.
 
   

 


 
 
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